Patient Resources
Patient Resources
At Noor Hospital, we are committed to providing safe, ethical, and quality healthcare services supported by transparent processes and patient-focused care.
As a hospital accredited by the National Accreditation Board for Hospitals & Healthcare Providers (NABH) and the National Accreditation Board for Testing and Calibration Laboratories (NABL), we strictly follow nationally recognized standards in patient safety, clinical protocols, and diagnostic accuracy.
This section provides important information regarding admissions, discharge procedures, medical records, certifications, and other patient support services.
Medical Records Department (MRD)
The Medical Records Department (MRD) is responsible for maintaining and issuing patient medical records in accordance with hospital policies and NABH guidelines.
Location: 3rd Floor – MRD Room Timings: 3:00 PM to 5:00 PM only
Services Provided:
- Issue of discharge summaries
- Copies of laboratory and diagnostic reports
- Certified copies of medical records (on request)
- Birth & Death Certificate assistance
- Record verification and documentation support
Important Guidelines:
- Valid government photo ID proof is mandatory.
- An authorization letter is required if records are collected by someone other than the patient.
- Processing time may vary depending on the type of request.
- All records are handled with strict confidentiality.
Birth & Death Certificate Services
Noor Hospital facilitates the processing and collection of Birth and Death Certificates as per statutory and regulatory requirements.
Timing: 3:00 PM to 5:00 PM only Location: MRD Room – 3rd Floor
Requirements:
- Valid ID proof
- Relevant hospital documentation
- Completed application form (if applicable)
Certificates are issued as per applicable government timelines and hospital policy.
Admission Process
Our admission process is structured to ensure efficiency, clarity, and compliance with quality standards.
Required at the Time of Admission:
- Valid government-issued ID proof
- Complete patient and contact details
- Advance payment as per hospital policy
- Signed consent forms
Patients are advised to report at least 30 minutes prior to scheduled admission time for smooth processing.
Discharge Process
Discharge is initiated after approval from the treating consultant.
Discharge Procedure Includes:
- Preparation of discharge summary
- Finalization of hospital bill
- Clearance of all outstanding payments
- Issuance of prescriptions and follow-up instructions
Patients and attendants are requested to carefully review all documents before leaving the hospital premises.
Laboratory & Diagnostic Reports
Our NABL-accredited laboratory ensures high standards of accuracy and reliability in diagnostic services.
Report Collection:
- Reports can be collected from the respective department.
- Certain specialized investigations may require additional processing time.
- Please retain your receipt while collecting reports.
For any queries, kindly contact the concerned department during working hours.
Billing & Payment Information
- All payments must be made at the hospital billing counter.
- The hospital currently does not provide cashless insurance facility.
- All dues must be cleared prior to discharge.
- Detailed billing statements are available upon request.
We maintain complete transparency in all financial transactions.
Frequently Asked Questions
1. What are the visiting hours?
Visiting hours are from 3:00 PM to 5:00 PM only.
2. How many visitors are allowed?
Only one visitor per patient is allowed at a time.
3. Is outside food permitted?
Outside food is strictly not allowed inside the hospital premises.
4. Are children allowed during visiting hours?
Children are not allowed during visiting hours.
5. Does the hospital provide a cashless insurance facility?
No, the hospital does not provide cashless insurance facility.
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Assistance & Support
For any assistance regarding admission, discharge, medical records, billing, or hospital policies, patients and visitors may contact the hospital reception during working hours.
Our team is dedicated to ensuring a smooth, transparent, and patient-friendly healthcare experience at every step.